Delivery & Returns
Do you ship overseas?
Do you have any other stores or suppliers in any other states?
Do you ship interstate?
We make all of our own concrete items and therefore we do not know if anyone else would make the same item anywhere else. We are not able to ship them as they are heavy and fragile and therefore to survive a trip need to be packed really well to survive and we cannot guarantee this. If you still really want to get one of our items we recommend you contact Pack & Send in Coburg as they are able to pick up our items from Pots n Pots, and then properly pack and send them to you. As they have the proper resources they have successfully shipped many of our statues and sent them all over Australia.
If you are after one of our pots or fountains, we get those in from suppliers that also supply other stores, not affiliated with us, across Australia. Our main suppliers are Northcote Pottery, Terracotta Works, MLennon and Galleria Imports. Most of them have websites to view their distributors and if you are after a specific item, you can also contact them to see if they have recently supplied anyone with the item you are looking for.
For their customer contact information:
Northcote pottery:
Phone: 1300 254 395
Email: [email protected]
Galleria Imports:
Mobile: +61 434 253 375
Email: [email protected]
Terracotta works:
Phone: 1300 303 829
Email: [email protected]
Mlennon:
Phone: 0411 336603
Email: [email protected]
We try to include on our product listings where items are from but if you are unsure, please send us an email and we can direct you to the correct supplier. Some of our items do come from many small companies without a customer team so some items won’t be able to be sourced this way. We are still happy to hear from you if you would like one of these items, it is just that getting the item from a store closer to you usually saves a lot on shipping costs, which can be very expensive, even if they have the actual item listed at a higher price.